Solution Health Checks and Custom Code Checks

Solution Health Checks are performed regularly by Customer Care experts. This can be support for OnBase or another ImageSoft product. Much like your annual doctor’s visit, Health Checks are meant to see how your solution is performing, spot any potential threats, and establish a baseline for your organization’s “normal.” Our experts will delve into the backend of your solution to ensure that everything is working properly. We can spot risks and weakened security, areas for performance improvement, and other common IT problems that put your system and business at risk.

Custom Code Checks are a new offering from OnBase Customer Care developed to help our growing list of enterprise and customer accounts. As the name suggests, this service is a check–up specifically on custom code. Developing systems and features is extremely hard work, and even the best code will malfunction on occasion. We’ll go in and review your custom code looking for potential problems and ensure nothing has broken and all processes sequence correctly.

For both types of Checks, you’ll receive a comprehensive report with our findings. Many customers like to meet with an OnBase Customer Care team member to discuss the reports in real-time. Our team will work with you to come up with a plan to fix any issues we encountered. By catching problems early, you don’t have to waste time or money while dealing with a broken system.