As the world transitions to a “work from anywhere” model, industries have been struck by the realization that a large percentage of their processes relies heavily on communication, approval, and signature collection. Businesses cannot afford to wait while documents are mailed or delivered, so electronic signatures have become a popular alternative. TrueSign is ImageSoft’s proprietary eSignature platform that provides top-tier security, a user-friendly interface, and unmatched convenience. 

Brother International is recognized as a leader of office technology such as scanners and printers. We are thrilled to have them as a TrueSign partner, and we had the opportunity to sit down with Bob Burnett, Director of B2B Solution Development and Planning. In this episode, listen in as ImageSoft Strategic Alliance Manager and TrueSign extraordinaire Rob Beier discusses some of the most crucial aspects of the partnership with Brother International including: 

  • Brother’s new scan-to-email signing option 
  • Security needs surrounding electronic signatures 
  • TrueSign’s document template library 
  • Current user feedback 
  • And more! 
Read the Transcript

 

Steve Glisky:

Welcome to the Paperless Productivity Podcast, where we have experts give you the insights, know-how and resources to help you transform your workplace from paper to digital while making your work life better at the same time. 

Rob Beier:

Thanks for joining me today. My name is Rob Byer, your host for today’s podcast. In today’s remote work environment, companies must meet the changing times through innovative products to improve their customer’s productivity. One company, Brother International is leading the way while continuing to focus on there at your side spirit, this place is their worldwide customers first. Brother International has implemented an e-signature solution, TrueSign, which is available on Brother devices that support easy scan to email scanning. In a few easy steps, a hard copy document is scanned into TrueSign and the user can e-sign and forward the legally signed document back to the sender.

Today I have the opportunity to talk with Bob Burnett, Director of B2B Solution Development and Planning at Brother International about Brothers innovative, implementation of TrueSign and their partnership.

Welcome, and thanks for joining me today, Bob.

Bob Burnett:

Hi, Rob. Thanks for having me join the podcast today. I think really bringing the partnership of TrueSign and the e-signature workflow to the Brother or family of products and technologies really helps take us to the next level. So really appreciate the opportunity to chat today about the solution

Rob Beier:

Our pleasure completely, Bob, thank you so much. With that, Bob, to get started, in today’s remote world, what do you see as Brothers critical component for the work from anywhere sort of lifestyle we’ve all had to adopt?

Bob Burnett:

Well work from anywhere is really come to the forefront, with the pandemic has really driven more the need for employees working from virtually any place in the world. And with that, they still have that need to get documents into their business workflows. And we look at the Brother family of products, whether it be an MFP or standalone scanners are quite simply the on-ramp to that these centralized digital workforce of today. You know, at Brother, we consider scanners to be, a critical component of the work from anywhere lifestyle. And their popularity has risen not only because of, this hybrid, you know, people sometimes in the office sometimes out of the office, but also just being remote and even using mobile devices to get documents, those hard copy documents, that’s still out there, into that workflow process. And working with our channel partners and dealers, we’ve been able to help them capitalize on this shift towards a more decentralized and digital workflow in the workforce for today.

Rob Beier:

Yeah, it is so interesting how that the scanner or that multifunction device has always been such a workhorse and now, it’s a bit of a, a change in how it’s used, but it is certainly a critical element.

Bob, as companies transitioned into that work from anywhere model. How important is the ease and the mobility of electronic signatures to your global network of clients?

Bob Burnett:

As part of, the shift of a work from anywhere or hybrid workforce along with that accelerated the need for those more higher efficiency workflow processes. And being able to quickly and easily share documents the days of somebody, you know, being down the hall or sitting next to you quite honestly, are going away. People are virtually anywhere within the United States or around the world wanting to be part of that workflow and digital signature process. And because the signature is still critical for improving, you know, approving those critical documents in the business. So being able to deliver devices and a solution to our customers with TrueSign helps that process move along at a much rapid, a more rapid pace. It improves those efficiencies.

Rob Beier:

Sure. I have to tell you, I am amazed myself at the number of transactions that you know, normally I might’ve done through an email or, or through an in-person interaction that, that are now in fact able to be taken care of in a digital fashion. So, I think we’ve all, we’ve all been impacted by that.

Bob, how do you believe electronic signatures, enhance Brothers scanners to, to improve that remote work experience?

Bob Burnett:

Great question. With people working from different locations, having signatures that are electronic enables the business to continue to move forwards without the delays. You don’t have to worry about mailing stuff and so forth. You can now do this at all, electronically with your various different customers. But also, with that, you need to make sure that it’s easy to use and simple, and the TrueSign solutions with the templates and the way your user interfaces it makes it very easy for a customer to use and work with that with the digital signature workflow. As well as the, it also is very simple at our machine to initiate that workflow, using our easy scan, to email capability where that hard document you’re initiating the start of getting that document into the workflow.

So, it’s the user experience is very easy and a positive experience. And it also, one other thing that’s very important is to help with removing human error out of the workflow process. The more you can standardize and simplify and make things easy, for the person who’s using the machine or the application, the fewer errors you’re going to have or potential errors you’re going to have in the situation.

Rob Beier:

So, Bob, I heard you mention, the existing scan to functionality that Brother has. And I know that I had read, in one of your social media posts that your teams found it to be easy to use in a very secure and compliant method of actually executing that digital signature.

So, we certainly are very glad to hear that that is being utilized. As a part of that TrueSign capabilities I wanted to ask, how easily are your clients accepting and embracing the ability to use templates?

Bob Burnett:

Well kind of going back to our previous question of using templates. It’s very important for our customers to have a very streamlined workflow process that is efficient, secure, and reduction in the possibility of someone making a mistake. So, templates really bring that capability to the table to help, help in that process. Brothers always had a very broad family of scan to capabilities in our machines from scanning to emails, to scanning to network folders and other secure methods scan into the cloud securely.

So, security is also top of mind on a lot of our customers wish lists right now. And that’s one of the things that our products especially paired with TrueSign makes that workflow process very secure, especially when you’re moving documents out to the cloud and create mission critical documents that require signatures.

It’s very, very important to have that security wrapped around the transports and how that data is being communicated across the wire.

Rob Beier:

Sure. Sure. And I’ll just touch base a little more on the TrueSign templates in that the template feature, is really very, very secure. As you mentioned, Bob, because the templates creates a library of commonly used or standardized documents for your users to be able to initiate a signature process.

And by having those documents standardized and in that template library feature functionality that can go right to that with ease and not have to search for a document, ask a colleague for it.

Bob, how has TrueSign help Brother balance the needs of their clients to live up to Brothers unique at your side service commitment?

Bob Burnett:

Another great question. Brother always takes the time to reach out to our customers and understand their business needs. What’s important to them in their business. And then we try and, build the solution for them that’s going to make them successful. So, it’s taking the digital signature component that is now added to our family with TrueSign is really bringing us to a new level and the new world. That’s how the future of work is going to work. And digital signatures is a key component of that because now your employees are everywhere. And your customers are everywhere. They’re not just local to you anymore. And how do you help them and help that transaction occur is really, really important, to Brother. And really brings, you know, once we want to be at your side and trying to achieve those goals and TrueSign is really a great partner to help us achieve those benefits for our customers.

Rob Beier:

Definitely seems like a natural and much needed evolution. Bob, around some of the benefits that your clients are seeing with TrueSign, I was just wondering, if you might be able to mention some of those benefits, that you’ve come to understand and maybe feedback, or even your own use of the solution.

Bob Burnett:

So, with TrueSign first and foremost, the transaction of handling the documents is extremely secure and you can manage that and track it. So, it hits all the check boxes for all the security requirements that are out there in the world today, because that’s gotta be your number one priority is keeping that these documents secure. From there it’s the workflow, how simple is it? How easy can you make it and how, reduces the chance of an error human error in the process. You want to have that as your next level of a capability within the product. And TrueSign really brings that to the table for us and with the template capabilities and you pair that with our easy scan to email technology that really simplifies the process for the user. And we can even make shortcuts on the machines. So again, becomes a seamless process for the end user that actually has to use the technology to get that digital document into a digital signature workflow, very easily, efficiently, and very cost-effectively. And again, most importantly, securely.

Rob Beier:

Bob, security is always, the utmost of importance. And we are proud that TrueSign has, digital signature certification that lasts for the life of the document. I know you also mentioned the cost-effective manner. TrueSign, is really excited to, continue to deploy the solution without all of the sort of line item, extra ad-ons that we’re seeing in the market today. So, we certainly appreciate the opportunity to be able to put forth such a direct and you know, easy to use signature solution.

We’re seeing an increase in some of those other, you know, innovative elements of TrueSign that are of course available, to all Brother customers as well. And that is the QR code and the ability for, you know, SMS messaging and an email. What do you think electronic signatures will look like in the future?

And I hope I didn’t steal your thunder with, with some of those other elements, but just wanted to ask the question.

Bob Burnett:

No, absolutely not. I think for moving into the future it’s to build upon that ease of use and security capabilities. So, with that, you know, I think, using technologies such as QR codes, and then having the ability to capture, say signatures on a mobile device making that workflow processes easy possible from the matter where you are.

Those are the areas of the technology processes that we’re going to, you know, we should be adding, and we’ll be adding in the future to the TrueSign and Brother partnership to help our customers even be more efficient in this process of doing digital signatures and workflows. The TrueSign partnership with Brother has been extremely well received by our channel and our end customers and are welcoming this type of technology that we can bring to them.

And we’re really happy to be partners with TrueSign to initially kick this partnership off, but then take it to even greater levels as we move forwards in the future.

Rob Beier:

Likewise, Bob, we certainly appreciate the opportunity for this partnership. We’re very excited about what is on the horizon, and I can’t thank you enough for joining me today for this discussion.

Really appreciate your time and your partnership again. Thank you so much.

 Bob Burnett:

It’s been my pleasure. Thanks a lot, Rob.

Rob Beier:

For our listeners, if you’d like to learn more about how e-signatures can enhance your remote work environment, please visit our TrueSign webpage at www.Truesign.com. This concludes today’s podcast. I’d like to thank you and wish you a great day.

Steve Glisky:

Thanks again for joining us on this podcast. To learn more about ImageSoft, please visit imagesoftinc.com that’s ImageSoft I-N-C .com if you haven’t already done so, be sure to subscribe to Paperless Productivity, where we tackle some of the biggest paper-based pain points facing organizations today. We’ll see you next time. 

 

Sharing is caring!