360-Degree Case Management
Quickly deployed in the highly secure, Microsoft Azure Cloud, the insurer’s ODR tool seamlessly integrates with existing case management systems to display all open cases on your online dispute resolution docket. From this intuitive dashboard, users can quickly navigate to online payment portals, upload documentation or evidence, respond to messages and check notifications.
Secure File Sharing and Conferencing
End-to-end encrypted communication and sharing tools safeguard all evidence and documentation throughout the ODR process, including digital images, audio clips and video calls. Document exchange is instantaneous – facilitated by an automatic workflow that immediately notifies case party recipients when their documents are ready.
Settlement Builder and Electronic Signatures
Once case parties have reached an agreement, the ODR platform’s settlement builder does the heavy lifting of drafting up the settlement. In no time at all, the draft is ready for review and signatures. Seamlessly couple our virtual settlement builder with an electronic signature tool, such as TrueSign, to allow case parties to quickly apply one-click eSignatures from their computers, tablets, smartphones or other mobile device, and close the case.
Facilitating your insurance disputes will foster better communication between you and your customers. Be proud of your fast response times and your high-volume case management capabilities by showcasing your metrics. ODR analytics also allow you to gauge customer service and understand the general pulse of your business operations.
Meet Molly – Your AI Mediator Bot
Serving strictly monetary cases, such as denied or low-payment claims, insurers can leverage Molly – the only algorithm-based software tool to facilitate mediation. Available 24×7, Molly is the master of asynchronous communication and typically closes out cases in just a few hours or days. While she’ll mediate as long as necessary, insurers can configure Molly to only entertain a certain number of back-and-forth, blind bid rounds before recommending the case be escalated to a human facilitator or the court.