Court clerks know that the filing process can be just as trying for the veteran filer as it is for the first-time pro se litigant. Every day, the courthouse sees more than its fair share of impatient foot taps and eye rolls from frustrated filers who, despite their best efforts, are still caught in an inefficient rut of snail-mailed updates and travel time. If only the foot-tapping filers knew that clerks feel the same!
The paper-dependent filing process weighs just as heavily on the court clerks as it does on the filers. After all, inefficient file management within the court is just as tedious as the public’s filing process and inconvenient as their access to justice.
So, before either party gets any more frustrated (or creates any more paper!), consider getting TrueFiling. An around-the-clock electronic filing (eFiling) service for courts, law firms and individual filers, TrueFiling empowers filers to file online when and where it’s convenient for them. The results? Improved internal processes, minimal paper management, and zero travel time. Already expediting justice for trial and appellate court cases across the nation, TrueFiling is the era’s answer to the revolution for a user-centric filing experience.
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Seamless and Universal Integration
Developed to integrate with any case or document management system, TrueFiling unlocks a self-serving ability to create new cases, search existing ones, or add new filings. Once filings are approved, that data is electronically sent to your case management system for docketing, so you don’t have to worry about re-keying the same information.
In addition to eFiling for civil suits, TrueFiling supports criminal eFilings within the Law Enforcement Agency Portal (LEAP), which seamlessly integrates with the Paperless Prosecutor Solution and provides law enforcement with a better way to collaborate with the courts.
Multi-Jurisdictional Case Filings
Every filer’s one-stop shop, just one login grants filers access to various courts and then manages all their cases with the same straightforward and comfortable user interface. With its multi-jurisdictional platform, TrueFiling keeps filers on track with each of their court’s individual CMS, fees, and/or case types.
TrueFiling can be deployed as an electronic filing service provider (EFSP) that provides a fresh interface for integrating with any existing ECF 4.0-conformant electronic filing managers (EFM). TrueFiling is also available as an EFM that supports connection with multiple EFSPs so that filing processes are centralized. As a testament to how TrueFiling checks all the boxes and more, all our customers have chosen to deploy it for both an EFSP and EFM.
Easing Clerk Life with Filing Review Workflow
Whether your clerk’s office is a one-man show or you have an army of clerks, the Filing Review Workflow guarantees stronger processing efficiency for every incoming filing. Equipped with a workflow so perfectly configurable to the needs of every court, clerks have experienced 25-93 percent efficiency gains, depending on the type of filing. They can confidently move from one task to the next, knowing that when a file is processed, the filers will receive an automatic notification, which reduces incoming call volumes for status updates. Not only will eNotifications save and help prioritize valuable staff time, but your stack of savings will continue to noticeably grow when united with TrueSign and TrueCertify. With electronic seals to certify copies and electronic signatures for judges, the only paper you’ll want to print are your skyrocketing budget charts.
With file searches at their fingertips, there’s no longer a reason for staff to go weeding through cabinets or boxes. Simply key a search and let TrueFiling quickly find all the related documents for you. Multiple clerks can view the same document simultaneously. Bottlenecks will also be easier to identify with any-time visibility into your operations, which also lends itself to training opportunities and performance incentives.
And not only will TrueFiling’s automation improve your office’s efficiency, it will protect your operations against personnel disruptions, like retirement and attrition. With so much clerk time freed up, you’re bound to save money on what is currently typical of overtime and peak-volume staffing. Your current staff might even find themselves finally addressing back-burner projects that have been second-best to filing for so long. And with automatic workload balancing and drag-and-drop work reassignment, it’s easy for staff to pick up and pitch in wherever it’s needed.
Pro Se Filing
For the pro se filer, TrueFiling saves on confusion, time and expense. With 24×7 access, filers can do their filing when and where it’s convenient for them without the hassle, time or cost of travel or postage. The transparency of seeing and being notified when filings have been processed also holds courts accountable, resulting in faster turnaround.
Filers can also opt in for TrueFiling’s Electronic Commerce module, which empowers filers to view and/or purchase an entire, court-approved list of filings associated with a case and receive certified copies electronically.
READY TO FILE AWAY INEFFICIENCY?
The preferred approach to filing for courts, law firms, and pro se filers, TrueFiling’s user-centric model is empowering all parties to take control of their filings and get on with their cases. Serving as a centralized hub for communication, TrueFiling ensures that all filers and courts are in contact, on the same page, and moving forward together.
A COMPELLING STORY
WHAT’S THE DIFFERENCE: EFSP V. EFM?
A CRASH COURSE: EFSPS AND EFMS EXPLAINED THE IMAGESOFT WAY
I can tell you 100 percent, my people would never want to go back to
the old way of doing things — never, never, never.”
—Steve Kraai, Director of Records, Ottawa County Sherriff’s Office
Whatever makes you more efficient, saves court staff time, reduces the occurrence of missing files, and speeds up the delivery of orders to those who must abide by them, just as a paperless court has done for us, improves the quality of justice.”
— Jon. A Van Allsburg, Judge, 20th Circuit Court
Our accountability and productivity have increased at many levels, and we can now prosecute a high-volume caseload with 20 percent fewer staff than just a few years ago.”
— William Paul Nichols, Prosecutor, Monroe County, MI