Making Justice Effortless and Accessible

Online Dispute Resolution

ODR Infographic

Imagine this: a health pandemic sweeps the globe and, suddenly, the courthouse is closed. Time sensitive cases such as Family Court, Civil Disputes, Divorce and Landlord-Tenant need to be processed, but Zoom and Email aren’t secure and, honestly, don’t do the practice any justice.

Without in-person hearings, how can cases securely proceed?

Bringing Justice to You

For approximately 4 billion people, the courthouse has always been closed – the barrier to justice was intact well before the pandemic pushed us into virtual adoption. The costs of transportation, missing work for court dates, childcare and the emotional toll of confusing court processes and facing offenders had long driven a wedge between justice and the people who needed it.

Online dispute resolution (ODR), a popularly debated topic among the justice community for years, was built to bridge that gap. Now that the world continues down an increasingly remote path, ODR is gaining momentum. Failure to appear (and to pay) rates have dropped significantly since the courts have gone virtual – all while case turnaround becomes increasingly robust.

The truth is that online dispute resolution works better for all case participants. Litigants can handle matters on their own time, be it after work, during lunch or on the weekend. For sensitive cases, it’s better that respondents have time to clearly think through the case’s elements before replying, and that they don’t have to face offenders or hostile environments. For the Judge, it means only urgent, top-priority cases are brought into court, significantly reducing foot traffic and workload. And for the overwhelmed prosecutor, he/she is only brought in once the disputed case concludes – either a binding resolution, or next steps in the court process.

What Do I Achieve with ODR?

As an active participant in the global mission to increase access to justice, you’ll be operating every case from a comprehensive, cloud-based system. The intuitive, task-driven dashboard allows users to effortlessly manage and triage cases and/or individual tasks, and also serves as your document repository, case history and complete audit trail.

360-Degree Case Management

Quickly deployed as a Cloud application and seamlessly integrated with existing case management systems, a 360-degree case management tool displays all cases on your online dispute resolution docket. From an intuitive dashboard, users can quickly navigate to online payment portals, upload documentation, respond to messages and check notifications.

Compliance

We understand that safeguarding your processes with the upmost security is the priority, which is why we offer secure, U.S. based hosting in the Microsoft Azure Cloud, which is compliant with CJIS, IRS and FedRAMP.

Secure File Sharing and Conferencing

End-to-end encrypted communication and sharing tools safeguard all data and documentation throughout the ODR process, including audio clips and video calls. Document exchange is instantaneous – facilitated by an automatic workflow that immediately notifies recipients when their documents are ready.

Settlement Builders and eSigning

Parties can make offers, either directly or through a mediator, so it’s easy for Judges or arbitrators to post determinations with the support of our settlement builder tool. Online judgements and settlements are then quick and seamless when coupled with electronic signature integrations, which allow Judges and other legal counsel to apply digital signatures and submit cases with the click of a button.  

Payment Notifications and Integrations

Fees and other payments are simplified through ODR’s secure, electronic transactions, in which case participants are reminded of their individual upcoming due dates and settlement costs, and can pay dues online. 

Scalability

From its roots in small claims to its expanded capacity for criminal and misdemeanor cases, family law, landlord-tenant resolutions, bankruptcy, probate and beyond, ODR has a purpose in every court. This scalable platform expands and contracts to meet evolving business options or case-specific needs. 

Your Full-Service Partner on the ODR Journey

If you share our mission to increase access to justice and want to learn more about the opportunities online dispute resolution can bring to your practice, we encourage you to visit our ODR-specific website, www.ResolveDisputes.com, for an expanded walkthrough and/or to request a demo.

As a full-service partner of ODR efforts in North America and Canada, ImageSoft is with you every step of the way. With over 25 years of justice experience and serving as the full-service eFiling partner for more than 34,000 attorneys, we pride ourselves on serving as your go-to team for providing increased access to justice to your community and clients.

Questions, Concerns or Just a Conversationalist?

We love to chat and are available for a no-strings-attached conversation whenever you’re ready. Inbox us a short eForm message, or live webchat with us using the icon to your right.

Make a Visit

Meet our team, journey through expanded use cases and explore all the platform’s capabilities from our ODR-specific website.

THE F.A.Q of ODR

If you’re wondering why ODR is such a hot-button topic, about its potential in supporting your evolving business needs, or how ImageSoft serves as your full-service provider, this one-pager is your one-stop-shop.

Making Justice Effortless and Accessible

The Founder of the Collaborative Lawyers of Saskatchewan joined us for a conversation about ODR in his expansive, 40+ year legal practice. Followed by a use case-based demonstration of the Cloud-Hosted ODR system, you’ll walk away with a confident understanding of how to resolve every dispute from a 360-degree dashboard without ever stepping foot in a courthouse.