We’re excited to share this heart-felt guest blog courtesy of our friend and client Paul Ferguson, Clerk of the Circuit Court in Arlington, VA.
When the Arlington Circuit Court decided to move from paper to electronic files in 2011, our first step was finding a technology partner that listened to our goals, could help us achieve them, and be fun to work with along the way. We were fortunate to find all of that in ImageSoft, whose team was able to transition us over to a paperless system with ease and continues to support us with software updates and excellent customer service.
Benefits Beyond the Price Tag
“Project Paperless” has empowered Arlington to achieve all of its goals, and then some! Yes, the cost savings have been nice. We no longer need to worry about purchasing case folders, use much less paper, and have considerably cut our postage costs. However, the benefits of ImageSoft’s solution and support system have been much more than financial for us.
OnBase, the enterprise content management system (ECM) implemented by ImageSoft, allows staff to route filings and documents to the proper person and place in a matter of minutes. With validated permissions, judges, attorneys, staff, and the public can all access the same file at the same time.
After working with the solution for a while, it was only natural that we would have some feedback as to what we could build upon to better serve the needs of our office. Both our judges and staff have suggested various upgrades and changes over the years, which ImageSoft has always welcomed and delivered on in an effective, timely manner.
ImageSoft also introduced us to electronic filings, which is now our preferred way of processing files. Thanks to ImageSoft’s TrueFiling, about 20 percent of our cases are now eFiled. Just this one change has delivered great time savings for our staff, faster turnaround for the public, and convenience for attorneys.
If you would like to learn more specifics about our office’s paperless transformation, I encourage you to take a quick read through our case study.
While our system is meeting all our needs at the moment, it’s reassuring to know we have ImageSoft as a partner to call on for whatever and whenever our goals change.
It’s hard to remember what life was like six years ago before we knew “project paperless” was even a possibility. Arlington’s Circuit Court staff, judges, and attorneys appreciate the hand-in-hand support and forward-moving opportunity that ImageSoft has given us, and we are all very excited for what’s to come!
Clerk of the Circuit Court
Arlington, VA and City of Falls Church, VA