The digital revolution has been so popular because it’s brought about an immeasurable amount of convenience for all users. Technology is changing the way we live and work in the best possible ways. For example, we have access to search engines whenever we have a question, we can keep in touch with loved ones from anywhere, and many electronic devices have been rolled into one small smartphone you can bring with you everywhere. In the business realm, new tech is helping to centralize data storage, promote greater productivity, and provide greater protection to sensitive data. i3 Verticals offers the JusticeTech Case Management System (CMS) as a way to leverage technology in the Justice world. Today, let’s dive into what makes our CMS different.
What are Case Management Systems used for?
Case Management Systems are the brains of a modern court. They keep track of a myriad of digital data related to cases and they provide productivity-enhancing automated workflow processing to ensure that cases are handled in a timely fashion. Before there was digital CMS, data was recorded in books and documents were stored physically, typically in filing cabinets, a series of closets, or on archive shelves wherever space allowed. For larger and more complex cases, managing files in the traditional way quickly became difficult and error-prone. In recent years, modern digital Case Management Systems have moved the process to the Cloud where managing and securing large amounts of data is a native feature.
Case Management Systems are used as a virtual briefcase for attorneys, parties, and judges, as well as digital storage facilities for Clerks, Admins, and other court personnel. Files can be uploaded to the CMS easily where a digital copy is stored . Files can be organized and searched for easy recall as needed to prevent wasted time. Authorized users can get in, review or share their case files as needed, and get out without slowing down the process or threatening to misplace or mishandle valuable information.
What are the challenges with other CMS vendors/systems?
The public sector is lucky in that digital CMS has been a concept for many years. However, many systems have not been updated to reflect the newest technology and are therefore not as secure and effective in the evolving digital world. Let’s break down some of the challenges still faced by organizations who rely on outdated CMS:
- Systems can be expensive. Technology costs money – there’s no way around that. However, older technology is not only less functional, but it also often costs more to maintain. Total cost of ownership should be a critical factor in your decision to implement one CMS over another. Cost is important, but it is important to also compare features to ensure your users are getting good value from the technology.
- Why does this take so long? When speaking to customers from other CMS vendors, we are always surprised at some of the implementation timelines set forth. Any court getting a new Case Management System wants to be able to start using it ASAP, not months or years down the line. Of course, completely custom solutions will take a while to develop and put in place, but most CMS should be useable a reasonable timeframe. Always ask about projected timelines before deciding which vendor to use, and check with other clients to ensure the vendor lives up to their comittments.
- The technology is not up to snuff. You need to purchase technology that is modern, but more importantly, is constantly being updated. The cloud really promotes continuous improvement, and your CMS software needs to have a roadmap of constant improvement in order to stay up-to-date and keep your users productive.
- Customer service is not the vendor’s top priority. When you take the plunge into new court technology, you’re going to want someone by your side. Some CMS vendors offer phenomenal products but don’t prioritize customer support. Even the best solution in the business can run into technical difficulties, and you need to be able to contact someone to help you fix them. For a solution as important as a Case Management System, fixes need to be made quickly to avoid delays. Be sure to find a vendor who puts as much emphasis on maintaining your system as they do in implementing it.
How is JusticeTech Case Management different?
The JusticeTech CMS is different than others on the market because we combine innovative technology with decades of experience within the public sector. We start with a core, cloud-based system, and then we configure it for each state we work in. For some states, we also develop custom modules to support unique workflow requirements. The important thing is that everything we develop eventually becomes part of the core CMS, so that it is continuously updated and improved for all customers. We constantly use customer feedback and industry research to better our technology because no one knows what you need better than you do. Every i3 Verticals product is backed by unmatched support from a team with dozens of certifications, 100’s of years of combined experience, and a passion for keeping customers happy. The JusticeTech CMS is guaranteed to integrate with your existing systems and streamline case management. The CMS is cloud-based and protected with top security measures, so you can access case information securely from anywhere. Our CMS integrates with other i3 Verticals technology or with existing business systems to become part of your business process.
If you’re interested in learning more about the JusticeTech Case Management System, feel free to contact our team. We are happy to answer any questions or schedule a demo for you to see the platform in action. We look forward to hearing from you!