June 2022 Tech Talk for Insurers

Insurance Technology is a constantly growing and evolving field. As insurance becomes more complex, so too must the systems used to keep everything functioning properly. Many insurance companies offer online or mobile claims, webchat capabilities, automatic notifications, and countless other tech-based tools for both the customer and the team. Although the technology behind the solutions is complex and comprehensive, the actual user experience doesn’t have to be. In fact, the most successful Insurance Tech solutions are straightforward, simple to use, and beneficial for a variety of job roles and functions. 

OnBase by Hyland Software is hugely successful within the Insurance space because it can do a wide variety of tasks without requiring a degree in IT to operate or understand. OnBase is an Enterprise Content Management tool that is currently employed in thousands of businesses across various industries. For Insurers, OnBase can tackle some of the more tedious and repetitive tasks while also assisting with data entry, bookkeeping, workflow creation and maintenance, and reporting. OnBase works with organizations large and small to streamline processes, increase productivity, and generally aid the staff in completing their to-do’s. 

Let’s take a look at a few of the ways OnBase can help Insurance companies thrive: 

• • • Task assignment and scheduling automation. Insurers are inundated with tasks and meeting/call requests all day, every day. OnBase can be configured to take over scheduling responsibilities for you. Tasks can be automatically assigned based on workload, meeting type, availability, and more. Meetings can be automatically added to calendars to open time slots along with information about the meeting, client info, or other data you decide would be helpful to include on the calendar. Automation will prevent missing any meeting requests and will allocate tasks to the best person possible without any extra leg work from your team. 

• • • Business processing and data entry assistance.Insurance organizations love that OnBase is able to assist with data entry. Anyone who’s worked in an administrative position is well aware that manual data entry can take up entire workdays. The list never seems to end, no matter how many items you get through. OnBase has the ability to enter data automatically including digital-to-digital or by scanning hard copy data into the system. You can preconfigure tables, charts, and other datasheets and OnBase will take care of the rest. This can be extremely beneficial for processing new businesses or clients, submitting claims, tracking documents, and more. 

    • Case management. A selection of case management solutions from OnBase helps claim examiners easily manage all aspects of a claim, from early assessment to investigation to settlement. By keeping all aspects of case management in a centralized location, things are less likely to get lost, and the entire process is streamlined to maximize output and drastically reduce the time spent on each case.  

    • Workflow creation. Workflows are one of the most popular uses of OnBase in the Insurance sector because most processes involve multiple steps, many of which are highly specific and must be done in a certain way. OnBase workflows help to keep things flowing through the pipeline from end to end so that your staff can focus on completing the tasks rather than remembering the lengthy and highly-involved process.  

    • Integration with existing business applications.OnBase can be integrated with your existing Insurance Tech solutions to become a part of your digital suite without overhauling everything. Connect apps together to create a process, share information, or follow data end-to-end. Your team can continue to use existing software, with minimal training required for OnBase. The interface is user-friendly, and much of OnBase’s duties can be done with little to no staff interaction. Your team can continue on as usual while OnBase works behind the scenes to make things as easy as possible for everyone involved.  

To make a long story short, OnBase is an extremely valuable tool for Insurers. Low-code configuration makes implementation a breeze, and each solution is scalable to make sense for your organization. ImageSoft has been a premiere OnBase reseller for the past 25 years, and we have a team of experts dedicated to customer support, solution development, and tech implementation. To learn more about our Insurance-centric solutions, please visit here. If you have any outstanding questions or are interested in scheduling a demo, feel free to reach out to our experts. 

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