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April 2, 2013

Guidewire Integration with OnBase Enables Automobile Club Member CAA SCO to Improve Claims and Policy Processes


SOUTHFIELD, Mich., (April 2, 2013)ImageSoft, Inc., has released a new case study showcasing improvements to the claims and policy centers of CAA South Central Ontario following the insurer’s integration of Guidewire with its OnBase document management solution.

When CAA South Central Ontario (CAA SCO), an automobile club delivering roadside assistance, insurance and travel services, chose Guidewire, a global property/casualty core system, to replace its outdated claims and policy administration system, it selected ImageSoft, Inc., of Southfield, Mich., to oversee the integration of the new system with its existing OnBase document management solution.

Since 2010, CAA SCO has successfully used OnBase in multiple departments to streamline business practices, improve the customer experience and manage and track claims and policy documents. OnBase works seamlessly with Guidewire by capturing and storing documents electronically and linking them with the associated claims and policy information from the Guidewire core system.

Simultaneous to its Guidewire implementation, CAA SCO also sought a better way to create policy declaration pages and other customer correspondence. The insurance carrier found a solution with the addition of the OnBase Document Composition module. The resulting improvements from the Guidewire/OnBase integration and the use of Document Composition, which are outlined in the new case study, include:

  • Enables staff to capture and store documents electronically in a central document repository and link them with the associated claims and policy information from its core line of business system
  • Provides fast, easy access to information saved in OnBase without exiting Guidewire
  • Creates precise, reliable documents with minimal staff involvement
  • Increases efficiency by automating document generation and centralizing template storage
  • Eliminates the costs and overhead of using another system to do the same job
  • Achieves savings through reduced data storage costs, printing and paper costs
  • Eliminates errors and promotes data integrity by pulling information directly from key core systems
  • Provides a complete error handling solution

Read the complete case study here.

About ImageSoft, Inc.
ImageSoft, Inc., provides document and process management solutions to automate, streamline and improve workplace processes. Since 1996, ImageSoft’s technology and workflow solutions have increased productivity, reduced operating costs and saved time and money for our customers in government, healthcare and the insurance industry.

An award-winning company, since 2008 ImageSoft has consistently been named one of the nation’s Fastest-Growing Privately Held Companies by Inc. magazine and repeatedly selected as a Michigan Economic Bright Spot. The company is also annually named one of Metropolitan Detroit’s 101 Best and Brightest Companies to Work For. From its headquarters in Southfield, Mich., and satellite offices in Raleigh, N.C., and Portland, Ore., ImageSoft serves customers in the U.S., Canada and Mexico. Learn more at www.imagesoftinc.com